Every engagement starts on your bench and ends with something you can measure — faster turnaround, steadier staffing, instruments that finally earn their footprint. Plain language, working sessions, and forty-four years of having done it herself.
Hospital and health-system labs facing staffing shortages, budget pressure, growing test menus, or an automation project that needs a steady hand.
Manufacturers and middleware vendors who want an operator's eye on product, workflow fit, and what adoption actually looks like on a night shift.
The problem is rarely effort — it's flow. Susan walks your specimen path end to end, finds where minutes and morale leak out, and redesigns the process with the people who run it, so the fix survives after she leaves.
She automated four disciplines in 2003 and has tuned middleware ever since. Whether you're selecting a platform, drowning in exceptions, or leaving autovalidation half-switched-on, Susan makes the rules layer give your technologists their day back.
You cannot hire your way out of the shortage — you can train your way through it. Susan builds on-the-job training programs that turn new hires and cross-trainers into dependable bench strength, without stalling daily operations.
Great technologists get promoted — then left alone. Susan mentors new supervisors and managers through the shift from bench to leadership: engagement, feedback, change management, and the culture work that keeps quality up when nobody's watching.
A scheduled call about where your lab is stuck. You bring the symptoms; Susan brings questions honed over four decades. No charge, no deck.
On-site or remote, Susan reviews the workflow, data, and team reality behind the symptom — and returns findings in plain language with priorities attached.
A scoped project or ongoing advisory — implementation support, training, middleware tuning, leadership mentoring — measured against the outcomes agreed up front.