I spent 44 years running hospital laboratories — through automation, staffing shortages, and every budget season Chicago could throw at me. Now I help labs like yours accomplish more with the team they already have.
What grows in the dish — and how the team works. Most consultants pick one. Susan spent four decades responsible for both, and her method starts from the conviction that you cannot fix the first without the second.
Workflow, automation, middleware, autovalidation — engineered so results move faster and error has nowhere to hide.
Staffing, on-the-job training, mentoring, leadership — a bench culture open to change, because she built one for forty years.
Outcome-first engagements for clinical laboratories and the manufacturers who equip them — scoped in plain language, delivered on the bench, not in a slide deck.
years inside one health system — from bench technologist to Laboratory Administrative Director at Swedish Covenant Health, part of Endeavor Health.
Augustana College, B.A. Clinical Laboratory Science · North Park University, M.B.A. with distinction.
Susan speaks nationally and internationally on what actually moves a laboratory — told through four decades of real events, not theory. Sessions run from keynotes to workshops for leadership teams.
Real events from forty years of laboratory life — on openness, curiosity, authority, and influence — collected into an unassuming, compelling case for leadership that grows a culture of optimism and personal development.
Paperback & Kindle — and room on this shelf for the next title.